To be eligible for a return or exchange, your item(s) must be:

1. within (7) days being received
2. unused and in the same condition it was received
3. must also be in the original box packaging
4. Accompanied by proof of purchase

If over (7) days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange.

To initiate a return:

1. Contact our customer service team
2. Receive your return authorization and shipping label
3. Pack your items securely in the original packaging
4. Ship your return using the provided label

Refunds (if applicable)

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually requires 3-5 business days depending on your banks policies.

If tracking states your package has been delivered, we will NOT be able to offer a refund. You will need to contact the carrier and file a claim. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet after we've notified you, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Once we receive your return, we will inspect the items and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

We only replace items if they are proven defective or damaged within 7 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damage or defective item at hello.ossari@gmail.com

You will be responsible for paying for your own shipping costs for returning your non-defective item. Original order shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.