Last updated: 1/6/2026

Thank you for shopping with Ossari. Below is everything you need to know about how and when your order ships.

Order Processing

All of our products are made to order. Once you place an order, it enters production before it ships.

Processing time:
• 2–5 business days for production
• During high-volume periods, production may take slightly longer

You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.

Shipping Times

Shipping time depends on your location and the shipping method selected at checkout.

Estimated shipping times:

United States:
• Standard: 7-10 business days after production

International:
• 7–21 business days after production (varies by destination and customs)

These are estimates, not guarantees.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your order.

Customs, Duties & Taxes (International Orders)

International customers may be responsible for customs fees, duties, or import taxes imposed by their country. These charges are not included in the item price or shipping cost and are the customer’s responsibility.

Incorrect Addresses

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at hello.ossari@gmail.com — we’ll do our best to update it before the order enters production, but we cannot guarantee changes once processing begins.

Lost, Delayed, or Stolen Packages

Once an order has shipped, we are not responsible for delays caused by the carrier, customs, or events outside our control.

If your package is marked as delivered but you did not receive it:
• Check with neighbors or your building’s mailroom
• Contact your local carrier
• Then email us so we can assist with a claim or next steps

We are not responsible for packages stolen after delivery.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
• Your order number
• A description of the issue
• Photos of the item and packaging

We’ll review and make it right.

Contact Us

If you have any shipping questions, reach out anytime at:
📧 hello.ossari@gmail.com